Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While playing can be fun and exciting, it's important to remember that the house always has a mathematical edge. Never gamble with money you can't afford to lose.
Age Verification
You must be at least 18 years of age to participate in online gaming in New Zealand. Online pokies are strictly for adults only. If you are under 18, please do not access gaming sites. Parents and guardians are encouraged to discuss responsible gaming with young people in their care.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a problem with gambling:
- Chasing losses by gambling more money to try to win back what you've lost
- Gambling with increasing amounts of money to achieve the same level of excitement
- Hiding your gambling activities from family, friends, or partners
- Neglecting work, school, or personal relationships due to gambling
- Feeling anxious, irritable, or restless when trying to cut back or quit
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or going into debt to fund gambling
- Lying about the amount of time or money spent gambling
- Failed attempts to control, cut back, or stop gambling
If you recognise any of these signs in yourself, please seek help immediately.
Self-Help Tools
Most responsible gaming operators offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose before you stop playing
- Time Limits: Set reminders to take breaks during gaming sessions
- Reality Checks: Receive periodic notifications showing how much time and money you've spent
- Self-Exclusion: Take a complete break from gambling by excluding yourself from gaming accounts
Use these tools proactively to protect your wellbeing and finances.
Get Help – Support Organisations
If you need support, the following organisations can help:
New Zealand
- Gambling Harm Support Service (Samaritans): 0800 006 006 – Free, confidential support
- Problem Gambling Foundation NZ: www.problemgambling.nz – Information and resources
International Resources
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- United Kingdom – GamCare: www.gamcare.org.uk
- United Kingdom – GamStop (Self-Exclusion Register): www.gamstop.co.uk
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- United States – National Council on Problem Gambling: www.ncpgambling.org
If You Have a Problem, Seek Help Today
Problem gambling can affect your mental health, relationships, and financial security. Help is available and recovery is possible. Don't suffer in silence – contact one of the support organisations above or speak to a trusted friend, family member, or healthcare professional.
Remember: Gambling should be fun. If it stops being fun, it's time to seek support.